Responsible Gambling Focus:
Amusement and Games Machines

 
The British Amusement Catering Trade Association (Bacta) is the industry body that represents the amusement and gaming machine industry in the UK, including more than 500 companies over 310,000 machines.

Since its foundation in 1974, social responsibility has been at the heart of Bacta's agenda - an ethos exemplified by several responsible gambling commitments and initiatives undertaken by the body:

Training

Under Licence Conditions and Codes of Practice (LCCP) Social Responsibility Code, all Bacta employees are regularly trained and made aware of responsible gambling obligations.

All Bacta members are trained via Bacta's dedicated Social Responsibility and Compliance team, who also conduct audits of their members. It is a condition of membership that Bacta members comply with Bacta's Social Responsibility Charter. 

Furthermore, all staff working with amusement machines are fully trained to physically supervise and identify problem gamblers and can offer help and information in these cases.

Promoting research, education and treatment

Bacta makes financial contributions to promote the research, education and treatment of gambling. Most recently, in June 2018, it donated to gambling charity Young Gamblers Education Trust (YGAM) on behalf of its members. 

Bacta makes financial contributions to promote the research, education and treatment of gambling. Most recently, in June 2018, it donated to gambling charity Young Gambler Education Trust (YGAM) on behalf of its members.

Excluding your people form adult-one premises

All Bacta members are required to undertaken age verification tests to ensure under-18s are prevented from accessing premises they are not allowed to. This is a condition of Bacta membership and is tested at least once a year by Bacta's dedicated compliance team. A rigorous 'Challenge 21' policy is enforced, with clear signs prohibiting entry to venues by people under the age of 18.

Self-exclusion

Bacta operates a six to twelve month self-exclusion scheme, enabling those who believe they are gaming too much to regain control over their habits.

In all instances, Bacta members who fail to comply with the terms of Social Responsibility Charter, which codifies social responsibility initiatives, face disciplinary procedures.

In addition to their Social Responsibility Charter initiatives, Bacta has taken a number of recent further measures to promote responsible gambling within the amusement and gaming machine industry.

In late 2007 Simon Bradbury was appointed as Bacta's Head of Social Responsibility and Compliance - a newly created role that reinforces the importance of social responsibility as the dominant culture within Bacta's member organisations.

Bacts is running its first Social Responsibility Exchange - an educational initiative targeted at owners, managers and especially customer facing staff at Bacta members businesses. The one-day event is free to attend.  Members will be encouraged to share their experiences and learn from their peers on important subjects, such as self-exclusion, dealing with vulnerable customers and age verification.

Bacta has also established an independent Alternative Dispute Resolution (ADR) service for customers and land-based trader in dispute about the outcome of a gambling transaction.

John White, Chief Executive of Bacta, says:
"We are determined to fulfil our obligations to do all we can to prevent problem gambling. Our Social Responsibility Charter sets out a clear set of tools to help our members do this, and we will continue to invest in the training, education and verification required to ensure gambling across amusement and gaming machine venues remains as safe as possible."